Privacy Policy

Last updated: March 25, 2026

This Privacy Policy explains how the Mysty Telegram bot ("Service"), operated by Althera LLP, BIN 251040012670, Republic of Kazakhstan, Almaty, Bostandyk district, Nursultan Nazarbayev Ave., 193, collects, uses, and protects your personal data.

1. Data We Collect

We collect the following data when you use the Service:

• Telegram User ID — unique numeric identifier of your Telegram account
• Telegram Username — your public Telegram handle (if set)
• Query History — questions you submit to the bot and the AI-generated responses
• Payment Metadata — transaction identifiers (we do NOT receive or store card details)
• Usage Data — interaction timestamps, feature usage, language preferences

2. Purposes of Data Processing

Your data is processed for the following purposes:

• Service delivery — generating personalized AI-guided responses and managing your account
• Payment processing — fulfilling purchases and handling refund requests
• Service improvement — analyzing usage patterns to enhance functionality and user experience
• Support — responding to your inquiries and resolving issues
• Communication — sending service notifications and promotional messages

3. Payment Providers and Data Transfer

Payment processing is handled by third-party certified providers: YooMoney LLC, Polar Software, Inc., Bank CenterCredit JSC.

These providers operate under PCI DSS compliance standards. We do not receive, store, or have access to your bank card details. Only transaction identifiers and payment status are shared with us.

4. Data Minimization

We adhere to the principle of data minimization:

• We collect only the data strictly necessary for service delivery
• We do not request access to your Telegram contacts, media, or messages outside of bot interactions
• We do not share your personal data with third parties except as described in this policy

5. Data Retention

• Account data — retained for as long as your account is active (i.e., you have not blocked the bot)
• Query history — retained for up to 12 months from the date of the query
• Payment and dispute records — retained for up to 180 days after the transaction for dispute resolution purposes
• After deletion — when you block the bot or request deletion, your data is removed within 30 days

6. International Data Transfer

Your personal data may be processed on servers located outside your country of residence. The Service Provider takes reasonable measures to ensure an adequate level of data protection regardless of the processing location, including the use of secure data transfer protocols and access controls.

By using the Service, you consent to the transfer and processing of your data in accordance with this Privacy Policy.

7. Messaging

By using the Service, you agree to receive service messages (order confirmations, payment receipts, account notifications), which are necessary for contract performance.

Promotional messages (information about new features, special offers, and updates) are sent only with your separate consent. You can opt out of promotional messages at any time by using the bot settings or contacting support, without affecting your access to the Service.

8. Your Rights

You have the right to:

• Access your personal data — request a copy of the data we hold about you
• Correct inaccurate data — update or fix any incorrect information
• Delete your data — request complete removal of your personal data
• Withdraw consent — revoke your consent to data processing at any time

To exercise any of these rights, contact our support:

Email: support@mystysoul.com
Telegram: @bot_mystery_support

We respond to all requests within 30 calendar days.